Refund and Returns Policy

US Packagings LLC

We want you to love what we create for you. Every box is custom-built to your specs—so our refund process works a little differently than a standard retail return. Here’s exactly how it works in simple terms.

1. The Short Version

• Custom orders cannot be returned once manufacturing begins, as we make each box to your specifications.
• If we make any mistake, we’ll fix it. Free reprint or refund, your choice, on us.
• Report problems within 7 days of delivery. Photos help us move fast.
• Cancel before production starts, and it’s easy. After that, it gets harder—see Section 4.

2. Our Free Reprint Guarantee

If there is an issue on our part, we will make it right. You may be entitled to a free replacement or refund if your order is delivered with:

• A printing defect or manufacturing error
• Wrong size, material, or specs that don’t match your approved proof
• A confirmed shortage in quantity
• Damage that happened during production (not shipping—see Section 6 for that)

We’ll ask for a few clear photos so our quality team can review the issue quickly. Once confirmed, we’ll get a reprint moving or process your refund—no back-and-forth needed.

3. What’s Not Covered

Because your packaging is custom-made, a few things fall outside our refund policy:

• Change of mind after you’ve approved your proof
• Errors that were already present in the artwork or proof you approved
• Minor color variation between your screen and the final printed product—this is normal in printing, not a defect
• Small differences in quantity within standard industry tolerance (a small percentage over or under your order—we’ll always tell you this is normal, not a mistake)
• Rush or expedite charges, once your order has entered production—these aren’t refundable, even if the order is later returned for another reason

We get that there’s a lot of fine print. If you’re ever wondering whether something applies, please ask us before you decide. We would rather explain than leave you guessing.

4. Canceling an Order

Plans change—we get it (read cancellation policy). Cancellation is straightforward if you catch it early and gets more limited the further along your order is. Here’s roughly how that works:

Stage	What’s happening?	Can you cancel?
Just placed	Order submitted, not yet reviewed	Yes—a small processing fee may apply.
In design/prep	Files being prepared	Yes—partial fee, covers design work done
In production	Printing or manufacturing has started.	Limited—most costs already committed
Shipped	On its way to you	No—but see Section 6 if it arrives damaged.

We’ll always tell you the exact fee before charging anything, based on where your order stands. Full cancellation terms live on our Terms & Conditions page.

5. Reporting a Problem

If you received something wrong with your order:

1. Check it when it arrives. Don’t make any delay. Tell us about the problem, and we’ll fix it as soon as we can.
2. Take clear pictures. If there is any damage, show us the image of packaging it came in and the shipping label.
3. Contact us within 7 days. Email us your order number, a brief description, and your photos.
4. We’ll review and respond quickly. Most claims are handled quickly, within a few business days.

Claims reported after 7 days may not qualify for a reprint or refund—so don’t sit on it if something looks wrong.

6. Damaged or Lost in Shipping

We cannot control damage once your order leaves our facility, but we will still help.

• Check your package before you accept it, if you can. Any visible damage to the outer box should be noted with the courier.
• If you find any damage that happened during shipping, take a photo and contact us within 7 days.
• If your order is lost in transit, we’ll arrange a free replacement—no cost to you.

For full details on carriers, delivery timeframes, and international shipping, see our Shipping Policy page.

7. Incorrect or Missing Items

Mistakes happen rarely, but if they do:

• Kindly inform us within 7 days of delivery.
• Please add your order number and the details regarding the missing or incorrect item.
• You will receive a (zero-cost) reprint or a refund for the missing items.

8. Processing Refunds

When you’re approved, we will process your refund in 10 to 14 business days.

• When feasible, refunds will be processed back to the original payment method.
• If only part of your order is affected, we will issue a partial refund for the affected items.
• Our total refund or reprint liability for any single order won’t exceed the amount you actually paid for that order.

9. Return Shipping Costs

• If the issue was our mistake—a defect, damage from production, or a mix-up—we cover the return shipping.
• If you’re returning something for a reason outside our error (where that’s even possible for a custom item), return shipping is on you.

We recommend shipping any returns with tracking. We are not responsible for any loss or damage to a returned item in transit back to us.

10. A Note on Fairness

Every claim is reviewed individually. Our team looks at the photos, the proof you approved, and what was shipped. And makes a fair decision. We don’t find reasons to say no. If your claim is genuine, then we are here to fix it with confidence.

11. Have Questions or Need Help?

Don’t wait around wondering. Reach out, and we’ll walk you through it.

This Refund & Returns Policy was last reviewed and approved by US Packagings LLC on 8/13/2026.