Your boxes are custom-made, so shipping works a little differently than off-the-shelf orders — production has to finish before anything ships. Here's exactly how it works.
1. The Short Version
- Production starts after you approve your final proof and payment clears — not before.
- We offer three production speeds, from 6 weeks up to 10 business days, depending on how fast you need your boxes.
- Shipping is free, worldwide — no matter where your order is headed.
- Delivery dates are estimates, not guarantees — weather, customs, and carrier issues are outside our control.
- Check your package when it arrives. Report any shipping damage within 7 days — see our Refund Policy.
2. Production Time
Every order goes through design, proofing, and manufacturing before it ships. Your clock starts once you approve your final proof and payment clears — not before. The timelines below cover print-to-dispatch, i.e., from approval to the day your order leaves our facility:
Speed | Print-to-Dispatch Time |
Rush | 10–12 business days |
Standard | 22–24 business days |
Economical | 6–8 weeks (overseas production) |
- Rush production may carry an additional fee — ask your rep for current pricing.
- Economical orders are manufactured overseas, which is what allows for the lower cost — plan ahead if your timeline is tight.
- Proof approvals received later in the day may push your start date to the next business day; we'll confirm this with you at approval.
Business days are Monday–Friday, excluding the holidays listed in Section 6. Transit time (Section 3) begins once your order dispatches and is separate from the production windows above.
3. Shipping Time & Costs
- Shipping is free worldwide on every order — no minimums, no exceptions.
- We ship via UPS, FedEx, DHL, and USPS, choosing the best carrier for your order size and destination.
- Once your order dispatches, transit time depends on your destination and the carrier used; we'll share an estimate with your tracking info.
- Large orders may ship via freight and require a loading dock or forklift for delivery — we'll let you know in advance if that applies to you.
4. Order Tracking
Once your order ships, we'll email you a tracking number so you can follow it from the carrier's website. If you haven't received tracking info within your expected production window, reach out and we'll check on it.
5. Delays
We work hard to hit the timelines we quote, but a few things are outside our control:
- Carrier delays, weather, and customs holds
- Incomplete or inaccurate shipping information provided at checkout
- Equipment issues or supply delays during production
If a delay happens, we'll let you know as soon as we're aware of it. Rush or expedite fees already paid are refunded or waived only where the delay is on our end. Orders should not be cancelled solely because of a shipping or production delay — see our cancellation policy.
6. Holidays
The following are treated as non-business days for production and shipping purposes:
- New Year's Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day and the day after
- Christmas Eve and Christmas Day
Orders placed on or just before a holiday may see a short delay in production start.
7. Partial & Split Shipments
If your order includes multiple box styles or ships from more than one location, it may arrive in separate shipments. We'll let you know ahead of time if that's the case for your order — you won't be charged extra shipping for a split we initiate.
8. Customs & International Orders
We ship worldwide, free of charge. For orders shipped outside the U.S., the customer is responsible for all customs duties, taxes, and import fees charged by your country. These are not included in your quoted price and are collected by the carrier or your local customs agency on delivery. Please check your country's import regulations before ordering.
9. Inspecting Your Delivery
- Check your package as soon as it arrives, before signing for it if possible.
- Note any visible damage to the outer box with the delivery driver or carrier.
- If you find damage or a shortage, take clear photos and contact us within 7 days of delivery.
- Full details on damage claims, lost shipments, and reprints are in our Refund Policy.
10. Address Accuracy
We ship to the address you provide at checkout. Please double-check it before submitting your order — we're not responsible for delays or lost packages caused by an incorrect or incomplete shipping address. If you catch a mistake, contact us right away; we can only make changes before your order ships.
11. Questions or Need Help?
Don't wait around wondering — reach out and we'll walk you through it.
